FAQ | Santa Fe Rafting Co.| New Mexico White Water Rafting Outfitter

Q: What is the cancelation policy?

Santa Fe Rafting Cancellation Policy

Cancellation Period

Upon confirmation of your reservation, you may cancel your white-water rafting trip outside of 72 hours from the scheduled departure time and receive a refund minus a 12% service fee. This fee accounts for processing costs, administrative time, and scheduling efforts.

Forfeiture Within 72 Hours

Any cancellation within 72 hours of your scheduled rafting trip will result in the forfeiture of any refund for the reservation.

Assured/Guaranteed Reservation

Santa Fe Rafting Company operates under special permits from the Bureau of Land Management, Taos Field Office, and USFS Santa Fe National Forest. Reservations, once confirmed, become assured/guaranteed reservations.

Cancellation or Denial by SFR

SFR reserves the right to cancel or deny any person's participation in a trip or guided activity based on safety issues related to medical conditions, physical limitations, water levels, river conditions, and wildfire. Trips go out rain or shine, and river activities proceed even in the case of thunderstorms.

No Exceptions to the Cancellation Policy

Santa Fe Rafting Company does not make exceptions to the cancellation policy for any reason, including personal illness or injury. No refunds will be given for late arrivals, no-shows, or early departures.

Trip Insurance Encouraged

We strongly urge our guests to consider purchasing trip cancellation insurance to protect against unforeseen circumstances through your preferred travel insurance company. We do not offer trip insurance through our booking system.

Refund Details

Outside 72 Hours: Reservations canceled outside of 72 hours from the scheduled departure time will receive a refund minus a 12% service fee.
Within 72 Hours: Reservations canceled within 72 hours of the scheduled departure time will not receive a refund or trip credit.

Thank you for your understanding and adherence to our cancellation policy. We look forward to providing you with an exceptional white-water rafting experience!

Q: When does our trip leave?

Half-day Rio Grande Racecourse AM- 9:00 AM
Half-day Rio Grande Racecourse PM- 12:00 PM
Half-day Rio Grande Float AM- 9:00 AM
Full-day Rio Grande Gorge- 9:00 AM
Full-day Rio Grande Taos Box- 8:00 AM
Full-day Rio Chama- 8:00 AM

Q: What do I bring on the drive?

A: On the drive to the river, feel free to wear comfortable clothes and bring any personal comforts such as your wallet, phone, earbuds, and snacks. However, once we arrive at the river "put in," you'll leave all items that could get lost or damaged (including a change of clothes for after the river trip) in the van. Consider the van as your personal locker, ensuring your belongings will be safely stored until the end of the river trip when the van will be waiting for you at the "take out." Let's keep the focus on enjoying the adventure worry-free!

Q: What do I bring in the boat?

A: For your comfort and safety, we recommend wearing quick-drying clothes (avoid cotton), and secure, water-friendly shoes (no flip-flops or crocks). You can also wear old tennis shoes that your don't mind getting wet. Don't forget to bring drinking water in a reusable bottle, sunscreen, lip balm, and sunglass. Some people op[t to bring their phone in a water proof case at their own risk. If you decided to bring your phone know it can get lost in the river or get wet.

Q: Where do we meet?

Meeting Point: Meet your river guide at the Santa Fe Boatyard, located at 1000 Cerrillos Rd., Santa Fe, NM 87505. Plan to arrive 30 minutes before your scheduled departure time, ensuring a seamless start to your expedition. If specific pick-up plans at your hotel or the river are arranged, follow the agreed-upon schedule.

Complimentary Shuttle Service: Santa Fe Rafting Co. takes pride in being the only rafting company in northern New Mexico based in Santa Fe. This unique advantage allows us to offer a complimentary shuttle service to and from the river, not only saving you gas money but also adding convenience to your entire river trip experience.

Guided Journey with Interesting Insights: During the 45-minute to 1-hour drive to the river put-in, enjoy the company of our knowledgeable guides. They'll share fascinating facts about New Mexico's history and geology, enriching your journey with insights into the local landscape.

Option to Meet at the River Put-In: While we encourage meeting at the Santa Fe Boatyard for the full experience, you do have the option to meet your guide at the designated river put-in. For instance, if your post-rafting plans involve heading towards Taos, feel free to park at the "take-out" location of your designated trip. This way, you can seamlessly continue your adventure without the need to return to Santa Fe. Plan accordingly based on your next destination.

Inform Us of Your Meeting Preference: If you choose to meet us directly at the river put-in, please call or email us in advance to inform us of your preference. Your communication ensures that we are well-prepared and ready to accommodate your chosen meeting point.

At Santa Fe Rafting Co., we strive to provide flexibility and convenience to enhance your overall experience. Whether meeting at the Santa Fe Boatyard or opting for a river put-in rendezvous, we look forward to ensuring your white-water rafting adventure is both thrilling and hassle-free. Feel free to reach out with any additional questions or specific requirements – we're here to make your river trip unforgettable!

Frequently Asked Questions

Q: Do you have any hotel recommendations?

Sure! Our friends at El Rey Court or The Lodge can take care of you.

El Rey Court, just 1.3 miles away from Santa Fe Rafting's Boat Yard, offers a unique blend of Southwestern charm and modern comfort. We're excited to partner with El Rey to create a vacation package for visitors eager to experience the cool, fun atmosphere of this iconic hotel court and bar. After enjoying a thrilling full or half-day rafting trip with Santa Fe Rafting, guests can unwind and relax at El Rey. This perfect fusion of Santa Fe cuisine, artistic ambiance, and outdoor adventure promises an unforgettable vacation experience for all who venture to the enchanting city of Santa Fe.

The Lodge, nestled just 2 miles away from the Santa Fe Rafting's Boat Yard, offers a serene retreat blending rustic elegance with modern amenities. We're delighted to collaborate with The Lodge to craft a vacation package for travelers seeking to indulge in the tranquil ambiance of this charming mountain lodge. Following an exhilarating full or half-day rafting excursion with Santa Fe Rafting, guests can unwind and rejuvenate in the comfort of The Lodge's cozy accommodations.